Returns & refunds
Last updated: November 2026
30-day money-back guarantee
If your Benchwarmer doesn't keep you warm, you have 30 days from the delivery date to return it for a full refund of the product price. This applies to everything we sell: the Heated Stadium Seat, the Heated Seat Pad, and the two-seat and seat-plus-pad bundles.
How to start a return
- Message us through the Contact page with your order number and the reason for the return.
- We'll reply within one business day with the return address and instructions.
- Pack the item and all of its parts in the original box and ship it back. Return postage is paid by the customer unless the item arrived damaged or incorrect, in which case we cover it.
Condition
Items should be returned complete and in resalable condition: the seat or pad, the USB cable with the inline remote, the power bank where one was included, and the straps. Normal signs of a game or two are fine; we understand you tried it. Missing or broken components may reduce the refund.
Refund timing
Refunds are issued to the original payment method within 5 business days of the return arriving. Your bank may take a further 5–10 business days to show it.
Damaged, defective or wrong items
Contact us within 30 days of delivery with a photo or short video of the issue. We'll send a replacement first, or refund you in full if you prefer, and you won't need to send the faulty item back unless we ask.
Exchanges
Want a different pack or product? Contact us within 30 days and we'll arrange it as a return and a new order, or swap it before it ships if you reach us within 12 hours of ordering.
Cancellations
Orders can be cancelled for a full refund within 12 hours of being placed, as long as they haven't shipped. After that, use the return process above.