Shipping policy

Last updated: November 2026

Where we ship

We currently ship to addresses in the United States. Outside the US? Reach us through the Contact page and we'll tell you when your country opens.

Cost

Standard tracked shipping is free on every US order. No minimum.

How long it takes

Benchwarmer ships direct from our supplier's warehouse. Orders are processed within 1–3 business days, and delivery then takes 10–20 days. You'll get a confirmation email when you order and a tracking link once your parcel ships. Tracking can pause for a few days while a parcel is in transit between countries; that's normal.

Game-day timing

Order at least three weeks before the game you want it for. Orders placed closer than that are welcome, but we can't promise arrival by a specific date.

Customs and duties

You shouldn't be asked to pay anything on delivery. If a carrier ever requests a customs or handling charge, don't pay it: contact us with a photo of the notice and we'll resolve it.

Address changes

Contact us within 12 hours of ordering if you need to change your address. Once a parcel has shipped we can't redirect it.

Lost or damaged parcels

If tracking hasn't moved for 10 days, or shows delivered but the parcel hasn't arrived, check with neighbours and your local carrier, then contact us and we'll investigate and send a replacement. If your order arrives damaged, send us a photo within 30 days and we'll replace it at no cost.

Questions

Use the Contact page and we'll reply within one business day.